SyncO Terms of Service

1. Service Provider

SyncO is provided by Downlabs ("we", "us", "our"). Support: support@sync0.dev.

2. Eligibility and Account

• You must be at least the minimum legal age in your country to use SyncO.
• You are responsible for your account credentials and all activity under your account.
• You must provide accurate registration information and keep it current.

3. What SyncO Provides

SyncO includes AI chat, voice features, image generation, deep research, and connected-app automation.

Some features rely on third-party services such as model providers, web research providers, ads SDKs, billing providers, and connected app infrastructure.

4. Subscriptions and Billing

• Paid plans are offered through Apple App Store and Google Play subscriptions.
• Available billing periods and prices are shown in the app before purchase. SyncO currently offers yearly paid plans in the app UI.
• Subscriptions renew automatically unless canceled in your store account settings.
• You can manage, cancel, or change plans from Apple App Store or Google Play subscription settings.
• Pricing, taxes, and billing rules are handled by the applicable store platform according to its policies.
• Refund requests are processed under the applicable store refund policy and regional law.

5. Usage Limits

• Free monthly limits currently include 1,000 assistant messages, 500 Assistant Tool runs, 500 image generations, and 500 Deep Research runs.
• Premium monthly limits currently include 2,500 assistant messages, 500 Assistant Tool runs, 500 image generations, and 500 Deep Research runs.
• Premium Plus currently provides unlimited chat, voice, image, and Deep Research usage, subject to fair use, provider availability, and abuse prevention.
• Monthly usage counters reset automatically each month.
• We may adjust limits, plan features, or fair-use protections to maintain service reliability, prevent abuse, or reflect provider costs. Material paid-plan changes will be shown in the app or store listing where required.

6. Acceptable Use

You agree not to use SyncO to:

• Violate any law, regulation, or third-party rights.
• Abuse, disrupt, probe, or overload the service or integrated providers.
• Upload or transmit malware, malicious code, or deceptive content.
• Generate or distribute unlawful, fraudulent, or harmful content.
• Attempt unauthorized access to accounts, systems, or data.

7. User Content and Responsibility

• You retain ownership of content you submit to SyncO.
• You grant us a limited license to process your content only to provide and improve the service.
• You are responsible for ensuring you have rights to submit any data you provide.

8. AI Output Disclaimer

• AI outputs may be inaccurate, incomplete, or outdated.
• You must review outputs before relying on them for legal, financial, medical, or safety-critical decisions.
• Do not treat AI responses as professional advice.

9. Third-Party Services

SyncO uses third-party providers (for example Supabase, Apple App Store, Google Play, Google Mobile Ads, OpenAI, Amazon Bedrock Nova Sonic, Exa, Composio, and optional OpenAI-compatible BYOK providers). Your use of related features may also be subject to those providers' terms and policies.

Current default AI routing includes OpenAI gpt-4o-mini for chat, OpenAI gpt-image-1 for image generation at low quality by default, Amazon Bedrock Nova Sonic for voice, Exa for web research, and Composio for connected-app tool routing.

10. BYOK Features

If you enable BYOK, you are responsible for your own provider credentials, usage costs, and compliance with your provider terms. We are not responsible for third-party provider charges, downtime, or policy actions on BYOK accounts.

BYOK is enabled by default in the app settings. If you do not save a custom key for a supported feature, SyncO uses the configured SyncO service key for that provider. You can disable BYOK or clear custom keys in Settings.

11. Suspension and Termination

• We may suspend or terminate access for violations of these Terms or misuse of the service.
• You may stop using the service at any time.
• Termination does not remove obligations that should survive (for example payment or legal claims).

12. Disclaimer of Warranties

SyncO is provided on an "as is" and "as available" basis without warranties of any kind, to the maximum extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law, Downlabs will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or goodwill, arising from use of SyncO.

14. Indemnification

You agree to defend, indemnify, and hold harmless Downlabs from claims, damages, liabilities, and expenses arising from your misuse of SyncO, your content, or violation of these Terms.

15. Changes to the Service or Terms

We may modify SyncO or these Terms from time to time. Continued use after updates means you accept the revised Terms.

16. Governing Law

These Terms are governed by applicable law in the jurisdiction where the service operator is established, except where local consumer protection laws require otherwise.

17. Contact

Questions about these Terms: support@sync0.dev